Return Policy

The Buyer can request a return within 14 days of receiving the order for the following reasons: if you dislike the product; if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package or otherwise.

HOW DO I RETURN?

  1. Click on the “Create a Return” button.
  2. Enter your order number and email address in the fields provided and click “Start.”
  3. Follow the instructions and select the items you want to return.
  4. You will receive a confirmation email with shipping guidelines once the return request is approved.
  5. An email with the instructions will arrive within 24 hours (please check the Spam or Promotions boxes).
  6. Return the product within 10 days of receiving the email.

Star Sun Power reserves the right to not reimburse in the following cases:

  • The product is damaged or the original packaging (e.g., shoe box, sunglasses case, dust-proof bag) is missing or damaged.
  • Return code and/or order number are missing.
  • Unauthorized returns or returns after the deadline.

ARE THERE ANY CHARGES FOR RETURN?

  • There are no charges for the return.
  • Original shipping charges are non-refundable.
  • You are responsible for the charges of the return shipping.

The shipping, return costs, and customs duties are to be paid by the Buyer unless otherwise instructed.

WHAT ITEMS ARE RETURNABLE?

You can return your items within 14 days of receipt of your shipment. They must be:

  • In original condition.
  • For clothing, unwashed and unworn.
  • In the original packaging and with accessories.

Free gifts or promotional items are not returnable. Return items may incur a restocking fee of 20% because you are shopping luxury products direct from boutiques.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Tips for keeping your items in returnable condition:

  • Shoes: Shoes scuff easily on hard surfaces. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged.
  • Swimwear and Lingerie: Please try on over underwear for sanitary reasons. Do not remove the protective slip.
  • Tops and Dresses: Be careful of makeup or deodorant rubbing off on the garment.

In the case of flawed or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos attached demonstrating its extent within 4 days from receipt of the order. Please send all details to the following link: https://www.StarSunPower.com/pages/contact

The refund is provided in credit form on the User’s profile within a maximum of 10 working days from receipt of the product. The credit is visible at the bottom of the User’s profile account page.

Each delivered product has an authenticity tag which includes the Return Instructions with all the steps to follow. The product will be accepted only if provided with an authenticity tag. The product must also be returned in the exact same condition in which it left our warehouse.

RETURN PROCESS

  1. Insert your order number and email and click on “Find my Order.” Please specify the reason for the return.
  2. Your request has been sent! Within 24 hours, you will receive a confirmation email.
  3. Once you have received the email, you are ready to ship back the product. Pack your item securely. If you don’t have the original packaging, use a sturdy box with packing materials (plastic bubbles or paper). Stick the label on the box. Be sure not to damage the product packaging (e.g., shoe box or dust bag), as returns will not be accepted or refunded if damaged.
  4. Once the package is received by Star Sun Power, the return will be processed, checked, and if the product is in the conditions stated above, the refund will be processed within a maximum of 10 working days from receipt.
  5. The cost of return shipment will be borne by the customer and should always be shipped back with an active tracking number. All returns need to be shipped back with UPS, DHL, or FedEx. Due to long delivery times, we do not accept any local Postal Service. Any returns that incur customs charges will be covered by the buyer, either by invoice or deducted from the original refund. When shipped from outside the EU, a fixed customs fee of 27 euros will be deducted from the refund. No other customs fees will be charged.
  6. Buyers are responsible for Credit Card Payment Fees charged at the time of payment. When we refund your payment, the gateway provider charges us that amount, so it will be deducted from the total refund value.
  7. The shipment is under the full responsibility of the customer until the certificate of receipt arrives at Star Sun Power.
  8. If you prefer to ship the item on your own, please be aware that the shipment is under your full responsibility, and shipments not received won’t be refunded. The delivery details will be sent to you. We recommend using DHL, FedEx, or UPS and paying all future duty charges upfront. This will avoid possible charges on your refund.

We strongly recommend using: https://www.easyship.com
You can book your local express couriers easily.

EXCHANGES / STORE CREDIT / REFUND

If the client is not satisfied with the product, we offer three options:

  • Change of size/color: Depending on product size/color stock availability. It can take up to 3-5 working days after receiving the returned item.
  • Store Credit: The client will receive a promo code with the same amount as the original purchase to use at the next checkout.
  • Refund: The total amount, excluding shipping costs, will be returned to the customer after the quality check, within 10 days.

Credit Card Refund: The refund will be made within 7 working days after receiving the returned item. The time necessary to display the refund on the account may vary depending on the credit card issuing bank. We suggest contacting your bank for further information.

PayPal Refund: The amount will be refunded within 2-3 days after receiving the returned product.

For more information, please check our Terms & Conditions.